FAQ

If the park has to close for the day due to inclement weather, daily admission tickets purchased in advance or at the gate will be issued a rain check to use on a different day.  Rain checks will be issued once the park is closed cumulatively for 90 minutes.

All guest bags are subject to search before entering the park. This includes birthday gifts, which are requested to be in gift bags only. Wrapped gifts will not be permitted.

Soaky Mountain does have heated pools throughout the waterpark.

Soaky Mountain is 50 acres of waterpark fun for the whole family. Located at 175 Gists Creek Road, Sevierville, TN

No, we do not.

Soaky Mountain hours of operation are subject to change. Visit our full calendar here.

Guests with a valid admission may leave and re‐enter with a hand stamp on the same operating day.

Guests 12 and under need direct adult supervision.

Lockers are available for rent daily. Rentals range from $13-$21 for unlimited, all-day access, and include three different sizes-small, large, and X-large. Learn more here.

Soaky does not provide stroller rentals, but strollers are permitted in the park.

USCG-approved life jackets in various sizes are located throughout the park for first come, first serve use.

Soaky Mountain requires guests under 48 inches tall to wear a life jacket at some of the attractions in the park.

Guests may also bring and use their USCG-approved life jackets.

Towels are not provided. However, if you forgot yours, we have a selection available for purchase at our gift shop, Mountain Mercantile.

No, we do not.

For the safety of everyone in our waterpark, smoking is allowed in designated areas only. This includes traditional and vaping methods.

Soaky Mountain Waterpark does not allow animals of any kind in the Waterpark. Legally qualified Service Animals under the Americans with Disabilities Act (ADA) are allowed. ADA Service Animals are still subject to the State of Tennessee Health Code while allowed in the Waterpark to perform Service Animal tasks.

Soaky Mountain does not have lodging. There are many great lodging options in our area, including Wilderness at the Smokies, owned by our parent company Wilderness Resorts and Waterparks. Guests who stay at Wilderness at the Smokies can purchase discounted admission tickets for just $19.99.

Soaky Mountain adheres to ADA guidelines. The wave pool, Boomer’s Bay, and The Hive (children’s play feature) have zero-depth entries, and Coyote Springs pool has a lift.

Sunscreen and many other sundries are available in our gift shop, Mountain Mercantile.

You may pick them up at the season pass office when you arrive for your first visit. Be prepared to show your ID and receipt.

It would be ideal. If not present, guests will need to present their receipts and IDs if they arrive by themselves.

It is a wristband with the Soaky Mountain logo and the pass holder’s name on it.

You can purchase a replacement band for $15 at the Soaky ticket booth with proper identification.

No, you do not.

Yes, the guest ticket is linked to your season pass information and wristband.

Daily admission tickets allow guests to enjoy all of our waterslides, attractions, and pools. Please note at any given time; ride operations may be suspended due to inclement weather or other safety concerns.

Yes! We offer a 15% discount for all active and non-active service men and women and their immediate families. These discounted tickets must be purchased at the gate only, not online.

Any guest who is not toilet trained needs to wear a swim diaper to participate in water attractions.

Appropriate swim attire is required to utilize the pools and attractions. Pants with rivets, belts, buckles, or chains are not allowed on or in the attractions. Riders must wear a safety strap with all eyewear. Offensive or overly suggestive clothing is not permitted.

Yes, as long as they do not have buttons or rivets on them.

Appropriate footwear is encouraged. However, some attractions may have restrictions and shoes are not permitted to be worn on any slides.

Glasses and sunglasses are permitted with a safety strap.

Goggles are allowed; however, they must not contain any glass.  Snorkels of any kind are not permitted.

For your safety and the safety of other guests, GoPros and any other cameras are not allowed.

Outside food and beverage are not permitted in the park. One factory-sealed bottled water is allowed. Empty refillable water bottles are also allowed as long as they are not glass.

Yes.

Yes, souvenir cups are available for purchase, and refills are $1.99

Yes, empty tumblers and water bottles that are plastic or metal may be brought into the park. They must be empty when entering the park and may only be used for water while in the park.

We offer allergy-friendly options. For questions regarding allergen information, please speak with our food and beverage management team.

Yes, proof of age with a valid I.D. is required, with no exceptions.